Refund Policy

We want you to be confident in your purchase. This Refund Policy applies to paid Cultivo Pro subscriptions. Payments are processed by Paddle.com Market Limited (“Paddle”), our merchant of record, and refunds are issued through Paddle.

1. 14-Day Money-Back Guarantee

If you are not satisfied with your first Pro subscription, you may request a full refund within fourteen (14) days of your initial purchase, no questions asked.

2. How to Request a Refund

Contact us at hello@cultivo.top from the email address on your account and include:

• The email address associated with your account;
• The order or transaction reference, if available;
• A brief reason for the refund (optional).

3. Refund Processing

Approved refunds are processed through Paddle and returned to your original payment method. Depending on your bank or card issuer, the funds typically appear within 5–10 business days of approval.

4. Renewals

The 14-day guarantee applies to your first purchase. Refunds for subsequent renewals are handled on a case-by-case basis in line with Paddle’s policies. To avoid renewal charges, cancel your subscription before the end of your billing period.

5. Exceptions

We reserve the right to decline a refund where:

• The request is made after the 14-day guarantee period;
• The refund is requested for a renewal rather than an initial purchase;
• There is evidence of abuse, fraud, or a breach of our Terms of Service.

6. Contact

Questions about this Refund Policy? Contact us at hello@cultivo.top.